James Longbotham
- Total activity 23
- Last activity
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Activity overview
Latest activity by James Longbotham-
James Longbotham created an article,
Payslip FAQ
As part of our ongoing efforts to empower employees and streamline access to essential information, we are pleased to provide guidance on how employees can effectively self-serve for common queries...
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James Longbotham created an article,
Locked out of your computer
If you’re locked out of your computer, don’t panic. Also, before you reach out to IT, see if you can fix it yourself.First, check your username and password. Make sure you’re entering your username...
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James Longbotham created an article,
Laptop Replacement Policy & Process
Laptop Replacement Policy & ProcessTo ensure all employees have access to reliable technology, we maintain a structured laptop replacement policy. This article explains eligibility requirements, tr...
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James Longbotham created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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James Longbotham created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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James Longbotham created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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James Longbotham created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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James Longbotham created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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James Longbotham created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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James Longbotham created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...