James Longbotham

As part of our ongoing efforts to empower employees and streamline access to essential information, we are pleased to provide guidance on how employees can effectively self-serve for common queries...

If you’re locked out of your computer, don’t panic. Also, before you reach out to IT, see if you can fix it yourself.First, check your username and password. Make sure you’re entering your username...

Laptop Replacement Policy & ProcessTo ensure all employees have access to reliable technology, we maintain a structured laptop replacement policy. This article explains eligibility requirements, tr...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...